Our Return Policy

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization.You will only pay for return shipping and insurance fees.To receive a return authorization on orders shipped within the United States follow the steps outlined below.

Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 7 days.

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately . 

Non-Refundable Items

Engraved jewelry items other than rings may not be returned. Diamonds purchased as part of our Blue Nile Diamond Upgrade Program May not be returned for credit. All Zermatt engraved rings may be returned for credit, however engraving fees are non-refundable. Removal of Zermatt engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return. Returns without a Zermatt return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.